{"id":18072,"date":"2015-10-15T12:21:54","date_gmt":"2015-10-15T16:21:54","guid":{"rendered":"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2015\/10\/business-report-is-voip-best-for-your-business.html"},"modified":"2015-10-15T12:21:54","modified_gmt":"2015-10-15T16:21:54","slug":"business-report-is-voip-best-for-your-business","status":"publish","type":"post","link":"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2015\/10\/business-report-is-voip-best-for-your-business\/","title":{"rendered":"Business Report: Is VoIP Best For Your Business?"},"content":{"rendered":"
\n
\n\"tech\n<\/div>\n
Craig Stephenson is sales and marketing manager at Tech II Business Services Inc.\n<\/div>\n<\/div>\n

BY CRAIG STEPHENSON<\/p>\n

Voice over Internet Protocol (VoIP) is
\nthe top of mind request for most of our
\ncustomers, whether it’s to upgrade to a better
\nsystem, or for a first time install, but the
\n“newest thing” isn’t always the best product
\nfor your business.<\/p>\n

The term VoIP is being thrown around
\nas a catch-all for many levels of service and
\nit’s important to understand what you are
\nactually getting when you are offered a VoIP
\nSolution.<\/p>\n

Within your business, a true VoIP system
\nuses your existing network to manage both
\nyour computer traffic and your phone traffic
\non the same data lines, therefore saving
\nyou the cost of additional cable runs. This
\nis best implemented in new construction,
\nor for companies upgrading their entire
\nnetwork infrastructure. In this instance,
\nintegrating your telephone service over your
\ncompany network can save you money; but
\nif not implemented correctly, can bring your
\nnetwork to a crawl and introduce a layer of
\ncomplexity that can impact your call quality,
\nand ultimately your customers. <\/em>
\nThese integrations need to be planned
\nand implemented by experienced professionals
\nwith a solid telephony and networking background. Testing the existing bandwidth
\nis required prior to installing a VoIP system.<\/p>\n

Some service providers will sell VoIP or
\nSession Initiation Protocol (SIP) where the
\ndata line coming into your building caries both your voice and data over the same line.
\nYou may still have the old digital phone system
\nyou purchased five years ago. However,
\nthe service provider will install a converter
\nso your phone system can send your phone
\ncalls through those new data lines.<\/p>\n

Although technically a VoIP system, this is
\nnot an end-to-end solution and you still have
\nseparate phone and data lines within your
\noffice, and you retain your old phone system.
\nThis option can save some companies money
\non their monthly phone bill, so don’t be quick
\nto dismiss this as a viable option. Ask your
\ntechnology provider for an assessment of
\nyour carrier services so you can determine
\nthe actual savings you could receive.<\/p>\n

The last option is fully hosted VoIP. With
\nthis type of system, the phone on your
\ndesk connects directly to the internet, and
\nultimately to software in the cloud, which
\nmanages your phone calls.<\/p>\n

With a large number of the hosted services
\ncurrently in the marketplace, your call quality
\nis at the mercy of the internet. Once that
\ncall leaves your network, you may have one
\ncall that is crystal clear, while the next call sounds like you are connected to someone
\nhiking in the Adirondacks, talking on a cell
\nphone from the 1990s. There are, however,
\ncompanies that have refined the technology
\nto manage and monitor the call quality.<\/p>\n

These companies will provide guaranteed
\nreliability, so be sure to do your research
\nbefore considering a hosted VoIP provider.
\nThis application is best for companies with
\nmultiple locations across geographically
\ndiverse regions.<\/p>\n

The key consideration in any VoIP solution
\nis to have a network audit to determine
\nyour current status, and the appropriate
\nbandwidth necessary to implement a VoIP
\nsolution.<\/p>\n

Understanding the different flavors of
\nVoIP will help you decide which, if any, is
\nthe best option for you.<\/p>\n

VoIP systems are perfect for many of
\ntoday’s business needs; however, the current
\npremise-based phone systems available today
\nallow for hybrid solutions that could provide
\nyou with additional options.<\/p>\n

Stephenson is sales and marketing manager
\nat Tech II Business Services Inc.<\/em><\/p>\n

Photo Courtesy Tech II Business Services<\/p>\n","protected":false},"excerpt":{"rendered":"

Craig Stephenson is sales and marketing manager at Tech II Business Services Inc.BY CRAIG STEPHENSON Voice over Internet Protocol (VoIP) is the top of mind request for most of our customers, whether it’s to upgrade to a better system,…<\/p>\n","protected":false},"author":88,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[67],"yoast_head":"\r\nBusiness Report: Is VoIP Best For Your Business? - Glens Falls Business Journal<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2015\/10\/business-report-is-voip-best-for-your-business\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Business Report: Is VoIP Best For Your Business? 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