{"id":28889,"date":"2017-08-10T19:12:59","date_gmt":"2017-08-10T23:12:59","guid":{"rendered":"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/?p=28889"},"modified":"2017-08-10T19:12:59","modified_gmt":"2017-08-10T23:12:59","slug":"business-report-loyalty-hurts","status":"publish","type":"post","link":"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2017\/08\/business-report-loyalty-hurts\/","title":{"rendered":"Business Report: Loyalty Hurts You!"},"content":{"rendered":"<figure id=\"attachment_25369\" aria-describedby=\"caption-attachment-25369\" style=\"width: 200px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-25369\" src=\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/wp-content\/uploads\/sites\/109\/2016\/02\/michael20cruz20c-200x300.jpg\" alt=\"\" width=\"200\" height=\"300\" srcset=\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/wp-content\/uploads\/sites\/109\/2016\/02\/michael20cruz20c-200x300.jpg 200w, https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/wp-content\/uploads\/sites\/109\/2016\/02\/michael20cruz20c.jpg 369w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><figcaption id=\"caption-attachment-25369\" class=\"wp-caption-text\">Michael Cruz, president of Lighthouse Advisors LLC in Queensbury.<br \/>Courtesy Lighthouse Advisors LLC<\/figcaption><\/figure>\n<p class=\"p1\"><span class=\"s1\">I once hired a project leader who was a mis-hire.<span class=\"Apple-converted-space\">\u00a0 <\/span>She was technically very competent.<span class=\"Apple-converted-space\">\u00a0 <\/span>She had come highly recommended by another member of our senior leadership team.<span class=\"Apple-converted-space\">\u00a0 <\/span>Her recommender had worked with her at a previous company, in the same role we were hiring for.<span class=\"Apple-converted-space\">\u00a0 <\/span>We were all very excited and had high hopes that this department was going to be competently led. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">But she irritated her staff and her clients.<span class=\"Apple-converted-space\">\u00a0 <\/span>I spent a year coaching my bad hire. Finally, I had to let her go.<span class=\"Apple-converted-space\">\u00a0 <\/span>She had just lost a new client of ours.<span class=\"Apple-converted-space\">\u00a0 <\/span>They did not like working with her. They worried that she embodied the attitudes of the rest of the company.<span class=\"Apple-converted-space\">\u00a0 <\/span>When I challenged her about what was going on with the client, she declared that the client was stupid.<span class=\"Apple-converted-space\">\u00a0 <\/span><i>Our company had built its reputation on customer delight.<\/i><span class=\"Apple-converted-space\">\u00a0 <\/span>Yet, though she knew how to manage a project, she did not know how to delight our customers.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">After letting her go, I went to inform her staff. I clearly remember a conversation with one staff member.<span class=\"Apple-converted-space\">\u00a0 <\/span>His reaction was \u201cWell, I always figured you were <i>pretty<\/i> smart. I <i>hoped<\/i> that you would figure it out <i>eventually<\/i>.\u201d<span class=\"Apple-converted-space\">\u00a0 <\/span>Ouch!<span class=\"Apple-converted-space\">\u00a0 <\/span>Her staff figured out she was a bad hire long before I did!<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><!--more-->The people that are being hurt in your company see the failings of bad performers sooner than you do. I know that I waited too long to be \u2018fair to her\u2019.<span class=\"Apple-converted-space\">\u00a0 <\/span>And I dreaded starting the hiring process again.<span class=\"Apple-converted-space\">\u00a0 <\/span>And so, I hung on too long.\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Entrepreneurs are often more loyal to their employees than the employees are to them.<span class=\"Apple-converted-space\">\u00a0 <\/span>Especially the ones that were with you early on.<span class=\"Apple-converted-space\">\u00a0 <\/span>What they did well when you were smaller is not what you need now.<span class=\"Apple-converted-space\">\u00a0 <\/span>Learn from my mistake and view performance with a critical eye.<span class=\"Apple-converted-space\">\u00a0 <\/span>Don\u2019t re-live my error.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I once hired a project leader who was a mis-hire.\u00a0 She was technically very competent.\u00a0 She had come highly recommended by another member of our senior leadership team.\u00a0 Her recommender had worked with her at a previous company, in the same role we were hiring for.\u00a0 We were all very excited and had high hopes [&hellip;]<\/p>\n","protected":false},"author":89,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Business Report: Loyalty Hurts You! 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