{"id":31999,"date":"2018-12-13T14:42:43","date_gmt":"2018-12-13T19:42:43","guid":{"rendered":"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/?p=31999"},"modified":"2019-05-22T15:15:02","modified_gmt":"2019-05-22T19:15:02","slug":"business-report-toxic-employees","status":"publish","type":"post","link":"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/","title":{"rendered":"Business Report: Toxic Employees"},"content":{"rendered":"<figure id=\"attachment_31533\" aria-describedby=\"caption-attachment-31533\" style=\"width: 200px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-31533 size-medium\" src=\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/wp-content\/uploads\/sites\/109\/2019\/01\/cruz-c-200x300.jpg\" alt=\"\" width=\"200\" height=\"300\" srcset=\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/wp-content\/uploads\/sites\/109\/2019\/01\/cruz-c-200x300.jpg 200w, https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/wp-content\/uploads\/sites\/109\/2019\/01\/cruz-c.jpg 432w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><figcaption id=\"caption-attachment-31533\" class=\"wp-caption-text\">Michael Cruz, president of Lighthouse Advisors LLC in Queensbury.<\/figcaption><\/figure>\n<p class=\"p1\">Rarely do toxic employees add that trait to their resume or job application.<span class=\"Apple-converted-space\">\u00a0 <\/span>We all know they exist. Yet, too often managers fail to address the issue.<span class=\"Apple-converted-space\">\u00a0 <\/span>Toxic employees chase good employees out the door. Who wants to work with someone they cannot be around?<\/p>\n<p class=\"p1\">They are not hard to spot. The complain about their job. They complain about coworkers. They hate their boss.<span class=\"Apple-converted-space\">\u00a0 <\/span>Too often we look the other way. No one that I know likes firing people. So, we ignore them \u2013 but, at what cost?<\/p>\n<p class=\"p1\">Research has shown that 54% of your good people are likely to quit when they are working with toxic ones.<span class=\"Apple-converted-space\">\u00a0 <\/span>That means each toxic person is likely affecting half of your workforce! What should you do?<\/p>\n<p class=\"p1\"><!--more-->First, your management team should be diligent at identifying the toxic ones. Identification methods involve listening to employees.<span class=\"Apple-converted-space\">\u00a0 <\/span>If several are complaining about the same person, that is a good sign he or she is toxic. Don\u2019t ignore the complaints. Check them out and validate them.<\/p>\n<p class=\"p1\">Second, look for people who are constantly complaining. They might hate their workspace. If you do something to make it better, they will complain about how long it took you to act. Or find another item to complain about. Their constant complaints will quickly affect other (good) people in your organization.<\/p>\n<p class=\"p1\">Third, and most important is to pay attention to customer and employee requests <b>not<\/b> to work with them anymore.<span class=\"Apple-converted-space\">\u00a0 <\/span>If customers ask for a different person to work with, imagine what they are costing you in lost sales.<\/p>\n<p class=\"p1\">Once identified, you need to develop a coaching program. Identify the validity of their complaining. Explain the impact of the whining.<span class=\"Apple-converted-space\">\u00a0 <\/span>Help them see what must change in their behavior.<span class=\"Apple-converted-space\">\u00a0 <\/span>Make sure you time-bound the fix.<span class=\"Apple-converted-space\">\u00a0 <\/span>If that does not work \u2013 Fire Them. The amazing reality is that, when you do finally fire them &#8211; more will come out to prove you did the right thing.<span class=\"Apple-converted-space\">\u00a0 <\/span>Don\u2019t worry about the pain of replacing them. You are losing more with those people in place than you are with the position empty temporarily.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rarely do toxic employees add that trait to their resume or job application.\u00a0 We all know they exist. Yet, too often managers fail to address the issue.\u00a0 Toxic employees chase good employees out the door. Who wants to work with someone they cannot be around? They are not hard to spot. The complain about their [&hellip;]<\/p>\n","protected":false},"author":89,"featured_media":31533,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Business Report: Toxic Employees - Glens Falls Business Journal<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Business Report: Toxic Employees - Glens Falls Business Journal\" \/>\r\n<meta property=\"og:description\" content=\"Rarely do toxic employees add that trait to their resume or job application.\u00a0 We all know they exist. Yet, too often managers fail to address the issue.\u00a0 Toxic employees chase good employees out the door. Who wants to work with someone they cannot be around? They are not hard to spot. The complain about their [&hellip;]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Glens Falls Business Journal\" \/>\r\n<meta property=\"article:published_time\" content=\"2018-12-13T19:42:43+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2019-05-22T19:15:02+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/wp-content\/uploads\/sites\/109\/2019\/01\/cruz-c.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"432\" \/>\r\n\t<meta property=\"og:image:height\" content=\"648\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Jake Van Ness\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jake Van Ness\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/\",\"url\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/\",\"name\":\"Business Report: Toxic Employees - Glens Falls Business Journal\",\"isPartOf\":{\"@id\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/#website\"},\"datePublished\":\"2018-12-13T19:42:43+00:00\",\"dateModified\":\"2019-05-22T19:15:02+00:00\",\"author\":{\"@id\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/#\/schema\/person\/a11ec438b5f0e57f1156754ba3931b86\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Business Report: Toxic Employees\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/#website\",\"url\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/\",\"name\":\"Glens Falls Business Journal\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/#\/schema\/person\/a11ec438b5f0e57f1156754ba3931b86\",\"name\":\"Jake Van Ness\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8083519989e12032abdd06a668982ef4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8083519989e12032abdd06a668982ef4?s=96&d=mm&r=g\",\"caption\":\"Jake Van Ness\"},\"url\":\"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/author\/jakev\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Business Report: Toxic Employees - Glens Falls Business Journal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.glensfalls.com\/glensfallsbusinessjournal\/2018\/12\/business-report-toxic-employees\/","og_locale":"en_US","og_type":"article","og_title":"Business Report: Toxic Employees - Glens Falls Business Journal","og_description":"Rarely do toxic employees add that trait to their resume or job application.\u00a0 We all know they exist. 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