NBT Bancorp Inc. has executed on digital initiatives based on a technology road map with the objective of delivering features and functionality customers want and need, company officials said.
\nThis road map includes the 2020 implementation of several digital initiatives across multiple business lines that will continue to transform the experience NBT delivers to its customers and employees.
\n\u201cAll of our customers expect ever-increasing flexibility, accessibility and speed to manage their finances,\u201d said NBT President and CEO John H. Watt Jr. \u201cStrong adoption of our mobile and online banking services and recognitions like our high ranking on the Forbes 2019 World\u2019s Best Banks list and the 2019 Greenwich Awards in Small Business Banking and Middle Market Banking indicate our customer-first approach to NBT\u2019s digital evolution is being well received.
\n\u201cIn 2020 and beyond, we will further elevate the customer experience as we implement a series of important digital initiatives that will create efficiencies, increase the scalability of our operations, and support our focus on enhanced resiliency and cybersecurity.\u201d
\nHe said in the first quarter of 2020, NBT will introduce Zelle within its mobile and online experiences to enable customers to make fast, safe and easy person-to-person (P2P) payments. In 2020, the Company will also launch a single platform for digital banking called Architect from Fiserv to deliver a consistent experience across all online and mobile channels and provide customers with access to greater functionality. Architect can allow NBT to respond to customer needs and deliver new capabilities faster through in-house development and the use of application programming interfaces (APIs).
\nFor small business clients, NBT will launch a new online loan application. Additionally, NBT will expand use of e-signatures and has started to offer small business loans where approval and funding occur swiftly in order to compete with other technology-enhanced lending platforms.
\nOfficials said a loan origination system will be implemented for all types of home lending in 2020. Encompass by EllieMae will support all customer-facing and bank processes to provide a streamlined experience for borrowers. The use of integrated services and e-signatures for home lending will make the process simpler and easier for customers.
\nWork is also underway to transform NBT\u2019s commercial lending capabilities by streamlining and integrating commercial banking processes from end to end with the implementation of the industry-leading platform from the company\u2019s partner nCino, officials said.<\/p>\n
\u201cAs the pace of change accelerates, we will continue to transform our company by focusing on the customer experience,\u201d said NBT Executive Vice President and President of Retail Community Banking Joseph R. Stagliano, who leads NBT\u2019s Operations and Retail Banking divisions and serves as chief information officer. \u201cOur digital mindset is propelling our team to leverage data-driven insights and better understand our customers. This allows NBT to develop better solutions and connect with current and future customers via a more seamless delivery model.\u201d
\nDigital initiatives are continuing to enhance the employee experience at NBT as technology investments have enabled team members from across divisions and geographies to engage more easily, the company said. Moreover, process automation continues to drive productivity and eliminate inefficiencies while providing the opportunity to focus on higher-impact activities.
\n\u201cOur accomplishments to date and the digital initiatives we have planned for 2020 and beyond are evidence that a bank of our size, which is locally-focused and committed to fostering strong customer relationships, can also be the bank of choice for current and future customers as we deliver the experiences and convenience they are seeking in an agile manner,\u201d said Watt.
\nIn addition to these significant digital initiatives, the Company\u2019s NBT Capital Management business unit recently introduced a new digital investment solution from Schwab Performance Technologies. Branded NBT Guided Investor, the solution offers fully-online investment management capabilities. Accounts can be opened in as little as 10 minutes and are supported by a dedicated advisor, officials said.
\nNBT Bancorp Inc. is a financial holding company headquartered in Norwich, N.Y., with total assets of $9.7 billion as of Dec. 31. More information about NBT and its divisions is available online at: www.nbtbancorp.com, www.nbtbank.com, www.epicrps.com and www.nbtinsurance.com.<\/p>\n","protected":false},"excerpt":{"rendered":"
NBT Bancorp Inc. has executed on digital initiatives based on a technology road map with the objective of delivering features and functionality customers want and need, company officials said. This road map includes the 2020 implementation of several digital initiatives across multiple business lines that will continue to transform the experience NBT delivers to its […]<\/p>\n","protected":false},"author":196,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"yoast_head":"\r\n