Here are the 7 top things you should keep in ming the next time you’re at a concert or sporting event and wish to file a complaint:<\/p>\n
1. Know what it is you’re hoping to accomplish before complaining.
\nIf your first thought is to get”free tickets” don’t waste your time. Only in the most severe of situations are guests given complimentary tickets due to a negative experience. This is especially true in venues that tend to sell out and inventory is limited. In large metropolitan areas, they receive this type of request every day. Making this request tends to send a red flag that you have less than genuine motives. When a guest complains and states that he(she), “Just wanted to make someone aware of the situation”, it tends to be taken more seriously. If you’ve had a truly bad experience due to something that the venue did or didn’t do, a good Customer Service \/ Guest Relations Department will offer you something without you having to beg\/fight for it.<\/p>\n
2. Know who you’re dealing with.
\nThere’s good Guest Relations Departments and poor ones. There are ones in the NYC metro area that will arm their front line employees with the power to make decisions and fix things on the fly. If they can’t do it themselves, they’ll go get someone who can. There are others who fear empowering front line employees so they will instead hand you a number to call the following day. This isn’t to say that the latter type of venue won’t ever do anything to help you. It just means you’re going to either fight for it or go through a lengthy process. If you ever find yourself waiting weeks for a resolution, it doesn’t hurt to write a letter to someone higher up in the company. It won’t solve all of your issues but it usually gets the ball rolling a little quicker.<\/p>\n
3. Don’t embellish to strengthen your case.
\nA lot of venues go with the mentality that if one part of your story isn’t true it gives them the power to discredit your entire story. Stick with the facts.<\/p>\n
4. Understand the system.
\nBelieve it or not, the ability to “make it right” can often be impacted by the type of show you’re attending. If you’re at a sold out concert and you get a beer spilled on you by a vendor, there’s almost zero chance that you would ever be offered a chance to come back to a complimentary show. Why? Concerts have many different outside entities involved (promoters, merchandisers, ticket vending companies, artists etc…). Combine that with the fact that the act is only there for a limited time, it reduces the possiblility of getting through all of the red tape to make something happen in time (assuming the parties involved even care to). The same situation at a baseball game could have a better result. Why? Lots of available inventory and they control the tickets themselves. Again, it still has to be a VALID, PROVABLE situation that happened.<\/p>\n
5. Go to the proper entity.
\nWhy go to an arena asking for a seat upgrade, free tickets or complimentary food if you had commuting issues and missed part of an event? Complain to the DOT. The arena had absolutly nothing to do with it and in no way should feel obligated to assist. If you didn’t like the singing at a concert performance, the venue had nothing to do with it. Go online and find the promoter of the artist or the artist themselves. Complain to them.<\/p>\n
6. Carefull with hostility.
\nThe squeeky wheel gets the oil, right. Well, when the wheel decides to stop squeeking and start spewing expletives peppered with insults, nobody is going to want to help you. Trust me, front line employees do have some discretion and a lot of times they will be asked how the person complaining conducted themselves. It’s something that’s taken into consideration.<\/p>\n
Have reasonable expectations.
\n7. If you feel like a hot dog vendor looked at you funny and it made you uncomfortable, please feel free to file a complaint. With that being said, you will receive nothing more than an apology from someone who will most likely never address it directly with the vendor. There are more serious matters that will take priority. On the other side of things, if you see a food worker doing something unsanitary, it will definitely make it’s way up the ladder but unless it did something to you directly (made you sick), don’t go looking for anything.<\/p>\n
If you’d like to learn more about me or discuss any of these topics further, I can be communicated with through Twitter (@burritt15), Facebook (MVP Suite Rides) Pintrest and LinkedIn. Appreciate any feedback you’d like to offer!<\/p>\n","protected":false},"excerpt":{"rendered":"
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