By Rod Bacon
Following years of experience in the information technology field, part of which was with the company he now owns, Carl Grosso decided it was time to take the reins and move the company to the next level.
He and his wife, Marly, now operate Audio Services NY, Inc., a company that provides a full range of audio, video, and security installations for homes and businesses.
“We supply state-of-the-art systems that allow people to take complete control of the technology in their homes or businesses from anywhere,” said Carl.
Their cutting edge technology allows owners to control video, audio, and security from one user-friendly interface. Their services include home automation, distributed audio, home theater, lighting and climate control, outdoor audio-visual, and interior design.
“With our integrated systems a home or business owner can control pretty much anything in a building; door locks, garage door openers, lighting, water, music, television, alarm systems, and much more,” said Grosso.
Some of the technology used to achieve these outcomes include equipment from Sonos, Lutron, Control4, and Ubiquit networks.
Carl’s expertise comes from working in a variety of positions requiring a knowledge of information technology. His last job prior to getting involved with Audio Services NY was project lead/manager at Toys R Us, where he oversaw the point of sales help desk. He is also a guitar player which, he said, gave him a familiarity with audio equipment.
Marly, who provides the interior design concepts for clients, is a graduate of the Fashion Institute of Technology in New York City.
“Between the two of us we have all the bases covered and our clients appreciate the start-to-finish service we provide,” said Carl. “I take care of the technology and Marly is the project manager and creates the interior design.”
The Grossos have long-standing clients in New York, Connecticut, Massachusetts, and New Jersey. They are based in Fishkill but also have a log cabin in North Creek that is completely automated and used as a demonstration site. It is also offered for short-term rentals and clients are very impressed with the technology they encounter when using it. The cabin was featured in Log and Timber Magazine.
The Grossos feel that the many hospitality venues in the Adirondacks could benefit from the systems they install.
“A motel owner could have a state-of-the-art security systems and the owner of a short-term rental could check on their investment remotely,” Carl said.
The Grossos have a four-pronged approach to customer service: consultation, design and documentation, installation, and customer support. For most jobs they will meet personally with the client to ascertain what he or she wants in a home or business system. The design is then customized to fit the client’s wishes and local installers are hired to complete the job. Followup, according to Carl, is extremely important to ensure that the system is working properly.
Occasionally, they will conduct a remote consultation which, with the technology available today works out well, according to Carl.
While the Grossos have build up a loyal clientele working from their Fishkill location, they are working toward becoming full-time residents of North Creek and operating the business from their cabin.
“Marly and I have been visiting the area since before we were married and would love to make it our full-time home,” said Carl.
For more information on the company or to arrange for a consultation visit audioservicesny.com.