Category Archives: Office / HR / Employment

by Ann Donnelly

For small business owners, the “to-do” list is often a mountain that never levels off. Between managing growth and daily operations, the complex world of human resources—compliance, payroll, and employee relations—can quickly become a liability rather than an asset.

Jennifer Barry, J.D., HR Consultant Practice Leader at GTM Payroll & HR, says businesses don’t have to choose between a hefty salary and a “recipe for disaster”.

“Asking non-HR staff to take on these duties is risky,” Barry said. “You may alienate the employee, you may lose them, and frankly, they may just get it wrong. Many HR areas require strict compliance, and there is no room for error”.

Fractional HR is emerging as a major tool for smaller businesses or startups operating on a lean staffing budget. The concept is simple: instead of hiring a full-time mid-level HR professional at an average salary of $80,000 per year, a company can hire a highly experienced consultant for 10 to 12 hours per week, only when needed.

“Consultants can often do in 10 hours per week what a full-time employee can do,” Barry noted. “Because they aren’t ingrained in the organization or distracted by day-to-day office operations, they work with a level of efficiency that is hard to match internally”.

At GTM, the consulting team functions like a “Halls of Justice,” providing clients with access to a “superhero” on call. These generalists bring up to 30 years of experience to the table, supported by a network of specialists in areas like employment law, training, handbook development, and benefits.

For many owners, the sign that it is time to look outward is a simple lack of “peace of mind”. Barry suggests owners ask themselves: What am I doing that I don’t like? What is taking too much time? Where do I lack the knowledge to proceed?

By Reg Harnish

Late last year, Warren County officials disclosed that more than $3 million was mistakenly sent from the Treasurer’s Office after staff fell victim to a phishing scam. Two routine wire payments believed to be legitimate vendor transactions were redirected to fraudulent accounts.

This was not a technical failure or a sophisticated cyberattack. It was a breakdown in how routine business decisions were made and verified.

That is what makes phishing so effective. It hides inside normal work.

How Phishing Gets Past Capable Teams

Modern phishing often does not look suspicious at first glance. Emails are designed to feel familiar, frequently appearing to come from known vendors, contractors or internal staff. Formatting looks correct, timing makes sense and the request fits neatly into an existing workflow.

Common examples include a request to update banking information, a revised invoice or a reminder that a payment needs to go out.

Add urgency, and the email blends into a busy inbox. Nothing about it feels dramatic. That is the core of social engineering: getting people to act, not just to click.

Why Smaller Organizations Are Common Targets

Smaller organizations run lean by necessity. Fewer approval layers and handoffs mean fewer chances for someone to pause and ask whether something looks right.

By Neal Sandin

Economic uncertainty reigns, with concerns about tariffs, rising unemployment and inflation, and the possible “AI Bubble” spilling out from social media feeds and news outlets. With higher costs for groceries, utilities, as well as at the gas pump and seemingly everywhere else, people are becoming more discerning about where to spend their hard-earned money. The challenge for brands and market researchers that work for them is not to focus too much on one single factor: price.

Many companies when faced with economic hurdles immediately reduce prices. This is understandable. After all, a typical question that the market researcher asks is if there is anything preventing someone from buying something. Not surprisingly, the first answer is always cost. If things were only a little less expensive, they would buy. Yet ironically, reduction of prices can actually cause people to not buy from a brand. 

For example, if Rolls-Royce suddenly started selling their vehicles at a Honda Civic price point, many people would wonder about the brand and if the quality was truly there. The true appeal of Rolls-Royce is that it is exclusive. These vehicles belong to a rarefied group, one that is full of brand-loyal customers. The more exclusive, the more exciting the brand, the more it captures the imagination on both an emotional and social level. All of this creates and reinforces customer loyalty. 

Some may conclude from this that a higher price is required to create exclusivity. While it is true that a Rolls-Royce at $30,000 is not nearly as remarkable as a Rolls-Royce at $300,000, it is the stories we tell about the brand that truly makes them something special. Rolls-Royce played a key role in royal weddings, including between Princess Diana and Prince Charles. Yet, that Honda Civic that can last 200,000 miles also tells a story, one that Rolls-Royce never could, that of road trips and memories with loved ones. These stories give people a reason to buy from that brand. They make the customer want to spend their money with a specific company and not anyone else. Stories create loyalty. 

By Rene A. Walrath

As we move into 2025, the job market has experienced a significant transformation, evolving into what many are calling an “employer’s market.” This shift is characterized by increased leverage for employers during hiring, a wider pool of candidates, and heightened competition among job seekers. It is essential for both employers and employees to understand the factors driving this change and its implications in the current landscape.

Global economic challenges, including inflation, rising interest rates, and geopolitical tensions, have led many companies to adopt more cautious hiring practices. Layoffs in certain sectors, particularly in tech, have created a surplus of skilled professionals competing for fewer job openings. Although the pandemic initially expanded opportunities for workers through remote work, companies are now recalibrating their operations by consolidating roles, enforcing stricter return-to-office policies, and reevaluating workforce needs, which has resulted in fewer available positions.

With more individuals re-entering the workforce post-pandemic—including retirees, part-time workers seeking full-time positions, and international talent—employers now have access to a larger and more diverse talent pool.

By Rose Miller

Many managers are finding it difficult to manage today’s multigenerational workforce.  It is becoming clear that younger employees express themselves differently from older employees. As a person in the Boomer category, I struggle too.  I’ve had to learn to adapt management strategies to fit the various generations, who work, think, train, and communicate differently.

The workplace is more multigenerational than ever before. It’s not unusual to find employees over 60 working alongside 20-year-olds, and it’s possible to find recent college graduates supervising employees old enough to be their parents.

The primary generations in workplaces today are Baby Boomers (born between 1946-1964), Generation Xers (born between 1965-1980), and Millennials (born between 1981-2000), with members of Generation Z (born from 1997-on) quickly filling a larger share of job vacancies. 

The competitiveness of Boomers and the ego-centric approach of Gen Xers are causing friction with the younger generations. Layer on a company’s need to preserve institutional knowledge, and it’s critical that older managers begin to transfer knowledge to the younger generations.  

Although we should be mindful to avoid stereotypes or try to paint with too broad a brush, there are certain tendencies that a group will commonly identify with. As a group, each generation has different values, attitudes, expectations, needs and motivators. Managers are dealing with employees with shifting views towards job satisfaction, which is tethered to employee retention. 

By Susan Elise Campbell

John Harvey, the founder and owner of the one-man search firm, High Peaks Executive Search, LLC, hunts for the world’s top scientists and executive talent in the pharmaceutical, medical device and biotech industries like a miner digs for gems. And just as striking a vein in the rock can lead to a valuable find, Harvey’s disciplined networking approach leads to a cache of candidates who are the most accomplished in their fields.

“These are doctors and scientists who are finding cures and saving lives,” said Harvey. “Most recruiting is in research and development, and the manufacturing of drugs and medical devices for pre-clinic and clinical research and for commercial products.”

Harvey started the company in 2017 after having been a recruiter for two large pharmaceutical search firms. His career prior was as director of human resources for Native Textiles when it was in Glens Falls, which remains home to a number of companies serving the three growing industries for which Harvey recruits.

“I came up through the HR field, so I have recruited for sales and human resources positions as well as for scientists throughout my career,” he said.

Success as a recruiter in this niche depends on identifying candidates with a narrow skill set, and that requires “a lot of hard work and networking,” said Harvey. 

“When you narrow down the candidates you may find there are only 20 or 30 people in the world for the job,” he said. “Then I might have to convince them to relocate.”

By Susan Elise Campbell

If executive recruiter Renee Walrath has one mission for her business and her clients, it may be “helping people and their families.” As top-level and mid-level executives and managers move from position to position, Walrath said she and her staff of nine at Walrath Recruiting, Inc. are “dedicated to the perfect fit” as they connect companies and candidates.

The pandemic touched the executive search industry like every other. Employees quickly moved to their homes in great numbers and then slowly have been called back. Now an individual may want to work remote, but the positions are no longer out there, according to Walrath.

“I have no one-hundred-percent remote job openings in the Capital District,” she said. 

Last year, in 2023, a “big chunk of organizations made the move back to their offices,” said Walrath. “Now our firm gets calls that ‘my company is calling me back in, but they are out of California or in Boston.’”

“They say, ‘we moved here to New York, like it here, and want to stay here,’” she said.

Only one of her client companies offers working at home full time, but the individual “has to live near headquarters in New Hampshire just in case,” she said.

Hybrid situations may allow some to work at home and at the office for portions of the week. 

“But certain positions need to be in the office, and it seems people always want what they can’t have,” said Walrath. “Where an individual may work is now an important factor in our recruiting.”