Hudson Headwaters Health Network has launched a new model of patient care at the West Mountain Campus in Queensbury and at its Moreau Family Health.
Known as team care, the cutting-edge approach is designed to deliver more personalized care for patients and improve work-life balance for health center staff.
Officials said in the team care model, each patient continues to have their primary care provider, but in addition, they are also assigned to a team of providers, nurses and administrative staff. The entire team gets to know the patient so even if their primary care provider is unavailable, the patient can count on consistent, personalized care during their visit.
The phone system, check-in and other processes have also been updated to provide a more efficient and streamlined experience. Core teams are supported by behavioral health providers, care managers, clinical pharmacists and other specially trained staff. The model is designed to put the patient back at the center of their health care, according to Hudson Headwaters