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Business Report: Real-World Scenarios To Apply AI In Business

Posted onJuly 13, 2023
Mark Shaw, president and CEO of Stored Technology Solutions Inc. (StoredTech).

By Mark Shaw

Oh look, another article on AI (artificial intelligence.) 

Ok, I promise this won’t be one of those, “AI is here and it’s going to take your job, help you cheat on college papers, or end the world” kind of articles. 

There is a lot going on with ChatGPT and its parent company OpenAI making such waves in the news. People are using AI to gather information faster, assist with writing better articles, and even creating art.

While all of this is amazing and it’s interesting to “play” with, what are some real-world scenarios that you can apply AI to use in your business? That is a great question. Far too many articles go for the big hype instead of the small and incremental successes you can have with AI.

Let’s talk about something that isn’t really being talked about when it comes to AI: customer delight. How do you use AI to delight your customers?

If you are a business and you have emails, ticketing systems, or any interaction with your clients electronically, you could be using AI several ways. For example, what if you could have AI review your emails, and if you have a client who appears to be unhappy or showing concerns, your computer would highlight and bring those emails to the forefront to be dealt with first? Would that be an advantage? 

AI can be used to review “sentiment” which means, reviewing the use of language to make a determination if someone is upset, or using terms that might make them be at risk of leaving your company or services. This would let you see these emails first and respond quickly.

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Business Brief: July 2022

Posted onJuly 13, 2023

The Glens Falls Collaborative announces the return of its summer food festival, Take a Bite, running every Wednesday through Aug. 9 from 5-7 p.m. in downtown Glens Falls.

It began July 5.

Restaurants offer small plates priced from $1 to $5 while guests stroll through downtown enjoying live entertainment and music. Also, there will be bounce houses in Crandall Park each week. 

The live entertainment includes: July 19  on Glen Street, Lucas Garrett and on Ridge Street, Phil Camp; July 26, on Glen Street, On Tap, and on Ridge Street, Mark Rabin; on Aug. 2, on Glen Street, On Tap, and on Ridge Street, Mark Rabin; on Aug. 9, on Glen Street, The Spot, and on Ridge Street, Brian Fitzgerald.

The event is sponsored and supported by the Glens Falls Collaborative, City of Glens Falls, and the Glens Falls BID. 

The Collaborative has expanded to put on major downtown events, create a map with a large distribution, and joint advertising that now includes restaurants, arts and nonprofit organizations, health-related businesses, media arts firms, many different service providers and other area businesses.

***

The Tri-County United Way and Kiwanis Club of Glens Falls will hold a golf outing fundraiser on Friday, Aug. 18, at Cronin’s Golf Resort in Warrensburg.

Registration is scheduled for 10:30-11:30 a.m. and lunch will be provided from 11:30 a.m. to 12:30 p.m.

A shotgun start will start the golfing at 12:30 p.m. and will be in a four-person scramble format.

There will be a steak dinner following the event.

Registration is $125 per player or $500 per team.

Registration includes cart, lunch, beverages, prizes and steak dinner followed by an award ceremony. Teams and individuals welcome. There are still sponsorship opportunities available. To learn more visit www.tricountyunitedway.org.

Questions about the combined tournament, can be directed to members of the Tri-County United Way and Kiwanis Golf Committee: Kristin Chlopecki, (518) 793-3136, Tri-County United Way; Brian Murphy, (518) 415-4547, Kiwanis Club of Glens Falls; or Peter Aust, (518) 260-4000, Kiwanis Club of Glens Falls.

***

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Yankee Marine Group Will Build A $3 Million Boat Storage Facility As Its Operations Grow

Posted onJune 17, 2023
Yankee Marine Group has approval from the town of Lake George and the Adirondack Park Agency to construct three 11,000-square-foot buildings on property near this Diamond Point site.
Courtesy Yankee Marine Group

By Christine Graf

Yankee Marine Group was awarded a 10-year $250,000 tax incentive package for the company’s plan to build a $3 million boat storage facility in Lake George. 

The Warren and Washington IDA approved the financial assistance package in May.

The storage facility will be built on a 9-acre parcel of land located at 2217 Route 9N. The property is south of his marina and retail center on Lake Shore Drive in Diamond Point. 

Yankee Marine Group has already received approval from the town of Lake George Planning Board and the Adirondack Park Agency to construct up to three 11,000-square-foot buildings on the property. Each building will have storage capacity for 80 boats.

A second generation family owned business, Yankee Marine Group is owned by Andrew Brodie and his wife, Christina. Brodie worked as an engineer at GE Global Research before purchasing the business from his parents. 

“My parents started the business in 1972 when they bought the marina on Lake George in Diamond Point,” he said. “My brother and I bought them out and split the business up within the last two years.”

His brother, Jon Brodie, owns and operates Brodie’s Lakeside Marina as well as Little Harbor Boat Co. rentals on Lake George. Andrew Brodie and his wife operate Yankee

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Adirondack Wine & Food Festival Scheduled For June 24-25 At Wood Festival Commons

Posted onJune 17, 2023
Now in its seventh year, the Adirondack Wine & Food Festival anticipates some 7,800 attendees, officials say. The 2022 Festival had over 6,800 guests.
Courtesy Adirondack Wine & Food Fest

The Adirondack Wine & Food Festival returns to Lake George on Saturday and Sunday, June 24 and 25 at the Charles R. Wood Festival Commons in Lake George Village.

Hours are 11 a.m. to 6 p.m. on Saturday and 11 a.m. to 5 p.m. Sunday.

The festival will feature more than 120 New York wineries, distilleries, breweries, cideries, artisan food producers, food trucks, crafters, and more. The family-friendly event has drawn draws visitors from 36 states, according to organizers. 

Now in its seventh year, the festival anticipates some 7,800 attendees this year. The 2022 Festival had over 6,800 guests, with 81 percent saying they planned a trip to the Lake George area specifically to attend the festival, officials said. 

The festival is expected to generate 12,000-plus overnight stays in the area and produce an economic impact of just under $5 million on the region.

This year, the festival is expanding into the adjacent Betty Little Boulevard, launching a “Food Truck Alley,” with 15 food trucks and several local artisans and festival sponsors. 

“Last year, we sold out on Saturday with over 4,000 attendees. With this expansion, attendees will enjoy more space on the festival grounds with access to more vendors than ever. We are also providing free public access to Food Truck Alley for our guests who just want a bite to eat but may not be able to or wish to enter the ticketed festival grounds,” said Sasha Pardy, Adirondack Festival owner.

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David S. DeMarco Is Named The New CEO And President At Arrow Financial Corp.

Posted onJune 17, 2023
David S. DeMarco is the new CEO and president at Arrow Financial Corp.

Arrow Financial Corp.—the parent company of Saratoga National Bank and Glens Falls National Bank—announced that David S. DeMarco is the president and chief executive officer of the company.

DeMarco was chief banking officer and senior executive vice president at the company.

He replaces Thomas J. Murphy, who in May  terminated his employment as president and CEO with Arrow.

The changes were made May 12.

DeMarco, who has been with the company for 35 years, continues to serve as president and chief executive officer of Arrow subsidiary Saratoga National Bank and Trust Co.

DeMarco joined the company in 1987 as a commercial lender and since that time has served in positions of increasing responsibility with the organization. He was named president and CEO of Saratoga National Bank in 2012.

“We are very pleased that Dave has agreed to serve as president and CEO of Arrow and Glens Falls National Bank. Dave has dedicated his career to the company, understands community banking and he is well-known throughout our organization and the communities we serve,” said William L. Owens, chairman of the Arrow board.

“It is an honor to be asked to serve as president and CEO of Arrow,” DeMarco said. “I look forward to working closely with our team to continue to serve our customers and advance our strategic and financial goals.”

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EDC Warren County Names Patricia Hartle As Economic Development Coordinator

Posted onJune 17, 2023
Patricia Hartle, economic development coordinator for EDC Warren County.
Courtesy EDC Warren County

Patricia Hartle has been appointed economic development coordinator for EDC Warren County. 

“Tricia is a wonderful addition to our EDC team,” EDC President Jim Siplon said. 

“Her remarkable economic development experience and professional network add depth to our group and her vibrant, positive approach have already made us better,” the EDC president said.

Hartle has experience in both the state government and economic development sectors. 

“One of the greatest highlights of my career was being instrumental in the creation of the consolidated funding application in New York state, as well as creating several economic incentive programs over my years,” Hartle said.

“My goal in this role is to advance the mission that we have concerted and coordinated efforts county wide, as well as regionally, to effectively assist businesses in advancing their goals,” she said.

Through her extensive experience working at the State Capitol and the Empire State Development Corp.’s START-UP NY program, Hartle brings a wealth of intimate knowledge and skills surrounding economic growth and sustainability to the Warren County community and the region.

In her free time, Hartle enjoys quality family time on Long Lake in the Adirondacks with her children, grandchildren and extended family.

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Business Brief: June 2023

Posted onJune 17, 2023

StoredTech in Queensbury has made three changes to its management team.

Tom Caramella was promoted to vice president of finance and Katie Roeder was promoted to vice president of operations.

StoredTech also appointed Kimberly Frustere to vice president of sales. 

Caramella joined StoredTech in December 2022 as finance manager. In his new role, he will be responsible for the entire accounting department consisting of five team members. He will help continue driving StoredTech’s growth while maximizing profits.

Beginning as vice president of finance in June 2021, Roeder played a role in beginning to automate financial and reporting systems and assisted in measures that helped drive overall growth by 19 percent while increasing the bottom line by 86 percent in 2022. 

She will play a crucial role in standardizing policies and procedures across the entire organization. She will help ensure the development and implementation of efficient and cost-effective processes, both internal and external.

Frustere will lead and oversee sales teams in the company’s corporate headquarters in Queensbury and offices in Raleigh, N.C.

Before joining StoredTech, Frustere was vice president of sales for iHeartMedia in Latham. She brings over 30 years of experience building and leading successful sales teams that delivered revenue growth by fostering a culture of accountability, commitment, a focus on customer satisfaction, and shared success. She managed and oversaw all advertising sales activities and lead a sales team for iHeartMedia’s Albany market. 

She also  spent nine years as general sales manager at Media One Group in Jefferson, Ohio. She held various executive management positions during her 15-year career working in the newspaper industry, including nine years as director of advertising at The Saratogian in Saratoga Springs.

***

Empire State University announced that Kathleen Roberts accepted the assistant vice president for human resources position based in Saratoga Springs.

Roberts will be responsible for the strategic and collaborative leadership of the Department of Human Resources, including recruitment, employment, compensation, benefits, employee labor relations, policy implementation, staff training and development. She will develop and direct the strategic planning and long-range goals for the Office of Human Resources and will contribute to the institution’s organizational strategic planning goals.  

Roberts will lead with integrity and embrace a culture that promotes the highest level of professional and ethical standards, in addition to partnering with the chief diversity officer to foster a climate of diversity, inclusiveness, and respect.  

She currently works as a lead consultant for change and justice where she delivers intercultural education and advises equity consultant groups on frameworks and assessments for cultural change. 

Roberts holds a J.D. from the University of Maine School of Law and a Ph.D. in leadership and change from Antioch University.

***

Read More

Adirondack Aromatherapy At Aviation Mall Sells Oils Sourced From Some 40 Countries

Posted onJune 17, 2023
Gretchen Morganstern prepares an oil at Adirondack Aromatherapy, the shop in the Aviation Mall that she owns and operates with her husband Tom.
Courtesy Adirondack Aromatherapy

By Jill Nagy

After an 18-month hiatus, Tom and Gretchen Morganstern’s Adirondack Aromatherapy is back in business at a new location. They recently opened a boutique in Aviation Mall in Queensbury. 

The shop was previously in the Shirt Factory in Glens Falls. 

Like so many other businesses, they closed down during the pandemic and, except for a kiosk at the mall last holiday season, they did business online from their home until two months ago.

Adirondack Aromatherapy sells natural aromatic oils sourced from some 40 countries. Most aromatics are not native to the Adirondack region, Gretchen explained, and if they do grow there, they have a very short growing season. One exception is roses. She makes rosewater when the roses bloom in her garden.

The shop features an “aroma bar,” an array of bottles of essential oils. Customers can sniff and choose what they like or have Morganstern  mix an elixir for them. They can then diffuse the aroma in many ways: as spray, soap, roll-on, perfume, etc. 

She said she works exclusively with natural scents and claims that the right scent can heal the mind, body, and spirit. 

 

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Theatrical Company ‘All Abilities Production,’ Offers Inclusive Programs At Aviation Mall

Posted onJune 17, 2023
All Abilities Productions staff poses at the Aviation Mall business where the group provides educational programs, playwriting classes, improv acting classes, art therapy and more.

All Abilities Productions, an all-inclusive theatrical company, is a new business across from Peter Harris in Aviation Mall, Queensbury. 

All Abilities Productions works with other nonprofit organizations to provide educational programs, such as all-inclusive dance programs, playwriting classes, improv acting classes, art therapy and more. 

The company will also offer concerts and theatrical productions for people to showcase their talents.

Andy O’Rourke, owner of All Abilities Productions, said he started the company so that people like himself would have the opportunity to do something they enjoy without restrictions. O’Rourke had a stroke in-utero and was born with cerebral palsy. 

He found his passion for theater and the creative arts while in high school. As he pursued his passion after high school, he found that the theatrical arts in this area were not typically all-inclusive, he said. That propelled him to create All Abilities Productions in 2022. 

All Abilities Productions was created to foster growth for people of all abilities on stage and off stage. The company’s motto states, “where inclusivity and creativity meet.” Its mission is to form a community that includes and accepts people from all walks of life regardless of disability, race, religion, sexual orientation, and age.

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Owner Of Kingpin’s Alley Family Fun Center Named Proprietor Of Year By National Group

Posted onJune 17, 2023
Doug Bohannon, who with his wife Alison owns Kingpin’s Alley Family Fun Center, was named the Bowling Proprietors Association of America’s 2023 National Proprietor of the Year.

The Bowling Proprietors Association of America (BPAA) has named Doug Bohannon of Queensbury its 2023 National Proprietor of the Year.  

Bohannon, along with his wife Alison, own Kingpin’s Alley Family Fun Center in South Glens Falls along with Kingpin’s Alley in Latham.  

Bohannon is a native of Glens Falls and is a 1985 graduate of Glens Falls High School. He has been in the bowling business for the past 25 years.  

In 2013 Doug and Alison purchased their first bowling center in South Glens Falls. Over the past 10 years, the center has been transformed from a traditional bowling alley into a modern family fun center.

Bohannon credits his success primarily to his previous employer, Bowl New England, from which both of his centers were purchased.  

“Having worked for one of the industry leaders for 13 years prepared me for what owning my own center would be like”, Bohannon said.  “The knowledge and insight that I gained during my time with Bowl New England has been invaluable in growing a successful business.”

Read More

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