The state Department of Labor has launched an application for New Yorkers to apply for traditional unemployment insurance or the new COVID-19 Pandemic Unemployment Assistance.
Officials said the one-stop-shop for unemployment benefits will connect people with the benefits they deserve faster, without requiring them to call the Department of Labor.
Due to cumbersome federal guidelines, New Yorkers were required to apply for regular unemployment insurance and be rejected before applying for Pandemic Unemployment Assistance. With the new app, New Yorkers can simply fill out one form to get the correct benefits.
The DOL has also deployed over 3,100 representatives dedicated to answering unemployment benefit questions, seven days a week. This is up from 400 who previously manned the DOL call center prior to the pandemic.
Since the COVID-19 crisis began, DOL has paid approximately $2.2 billion in unemployment insurance benefits to 1.1 million New Yorkers, officials said.
“I have been unemployed before myself, and I understand the pain, fear and anxiety New Yorkers are facing. The DOL’s mission is to help our neighbors through some of their toughest days, and in the last week we have made great strides in updating our systems,” Department of Labor Commissioner Roberta Reardon said. “While it appears the coronavirus pandemic is beginning to stabilize—at least from the public health perspective—we know that many New Yorkers are still facing an uncertain economic future, and the Department of Labor will continue to dedicate every resource available to helping New Yorkers weather this storm.”
The updated unemployment benefits app system will determine which unemployment program—unemployment insurance or Pandemic Unemployment Assistance—people should apply for and then prompt them to answer a specific set of questions.
The application builds on the new online system the department rolled out in partnership with the state Office of Information Technology Services and Google Cloud, to help manage the exponential and unprecedented increase in new claims resulting from the COVID-19 pandemic.
The Pandemic Unemployment Assistance (PUA) program provides unemployment benefits for people who are ineligible for traditional unemployment insurance. Examples of those covered by PUA include: Self-employed, independent contractors, people who worked for an app-based company, farmers, those diagnosed with COVID-19 or who have COVID-19 symptoms and are seeking a diagnosis, those living with a household member who has been diagnosed with COVID-19, those providing care for a family or household member diagnosed with COVID-19, s primary caregiver for a child unable to attend school or another facility due to COVID-19, those unable to reach their place of employment due to an imposed quarantine or because they have been advised by a medical provider to self-quarantine due to COVID-19, those scheduled to commence new employment that cannot reach their workplace as a direct result of COVID-19.
Those who became a major breadwinner because the head of their household died from COVID-19, those who quit their job as a direct result of COVID-19, those whose place of employment closed as a direct result of COVID-19, those with insufficient work history and affected by COVID-19; and people otherwise not qualified for regular or extended UI benefits and affected by COVID-19
In addition, New Yorkers concerned about food insecurity are reminded that resources are available across the state.
New Yorkers seeking to file an unemployment insurance claim should visit labor.ny.gov or call the Telephone Claim Center at 888-209-8124.