Pilot Knob on Lake George, New York – Pilot Knob Marina is pleased to announce the appointment of Mark O’Dell as their new General Manager! With over 25 years of experience, Mark started in the industry at the young age of 14 as a dock hand pumping gas. He has since worked in virtually every position a marina and boat dealership has to offer. From turning a wrench as a marine technician, finance manager helping people fund their dream boats, to sales manager leading multi-million dollar sales teams, and at the helm of the dealership, as general manager. “You must know how to pull an oar before you can man the helm.” O’Dell quotes, “Knowing what each team member is going through allows me to be able to assist where needed and understand the challenges they’re facing.” says O’Dell, “That’s how you build a solid team and earn their respect” An avid boater himself. O’Dell knows both sides of the industry, boating on Great Sacandaga Lake for many years with his family. “I work in the boating industry, but it’s my hobby, too. I enjoy it. You have to love what you do!” This move is important to O’Dell because it gets him back on the water, but why Lake George? “Leadership is about passion, and this area has ignited mine. The scenery from our marina is inspiring and reminiscent of the great camps of the adirondacks. That style, nostalgia, and level of hospitality is what we are bringing to Pilot Knob.”
“I am ecstatic,” says Pilot Knob Owner John “JD” Donnelly, “When you have a guy like Mark, things just come together. He understands every position, because he has done every position. This makes for a great leader and earned respect from the rest of our team.” echoing O’Dell’s sentiment. ”That being said, It’s all about the people. We don’t want to be the large, corporate, discount boat warehouse… we will never be the ‘supercenter’ of boats. We thrive on personal connection and a great experience. If you call in, chances are you are going to talk to the same person each time, and they’re going to know your situation. This allows us to get you on the water quicker.”
As General Manager, O’Dell will oversee all aspects of operations at Pilot Knob Marina & Power Sports, including sales, service, operations, and strategic growth initiatives. With O’Dell at the helm, Pilot Knob Marina & Power Sports is poised for continued growth and success. Customers can expect the same exceptional service and commitment to boating satisfaction that the dealership has been known for since the 1920s.