
Editor’s Note: Arrow Financial Corp.—the parent company of Saratoga National Bank and Glens Falls National Bank—announced in May that David S. DeMarco is the new president and chief executive officer of the company.
DeMarco was chief banking officer and senior executive vice president at the company. He replaces Thomas J. Murphy who terminated his employment. The Glens Falls Business Journal recently caught up with DeMarco.
By Paul Post
The Digital Age has made communication faster and more far-reaching than ever with email and various social media platforms.
But it’s also led to a breakdown of face-to-face, interpersonal relations that a strong community bank needs to serve customers most effectively.
That’s one of the biggest challenges Dave DeMarco sees in his new role as president and CEO of Arrow Financial Corp., and its subsidiaries Glens Falls National Bank and Trust Co. and Saratoga National Bank and Trust Co.
“Technology has changed the banking industry dramatically,” he said. “We’re in the relationship building business. It’s hard to do that with someone who’s taking a picture of a check and banking on their cell phone or computer instead of coming to the bank. You couldn’t do that when I joined Glens Falls National 35 years ago.”
“We don’t see customers as much as we used to,” he said. “So we basically have to get out of the office to meet people and build relationships.”
DeMarco, 61, a Saratoga Springs resident, has been intimately involved with many facets of the evolving industry during his lengthy banking career.