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Category Archives: Office / Computers / New Media

Business Report: Real-World Scenarios To Apply AI In Business

Posted onJuly 13, 2023
Mark Shaw, president and CEO of Stored Technology Solutions Inc. (StoredTech).

By Mark Shaw

Oh look, another article on AI (artificial intelligence.) 

Ok, I promise this won’t be one of those, “AI is here and it’s going to take your job, help you cheat on college papers, or end the world” kind of articles. 

There is a lot going on with ChatGPT and its parent company OpenAI making such waves in the news. People are using AI to gather information faster, assist with writing better articles, and even creating art.

While all of this is amazing and it’s interesting to “play” with, what are some real-world scenarios that you can apply AI to use in your business? That is a great question. Far too many articles go for the big hype instead of the small and incremental successes you can have with AI.

Let’s talk about something that isn’t really being talked about when it comes to AI: customer delight. How do you use AI to delight your customers?

If you are a business and you have emails, ticketing systems, or any interaction with your clients electronically, you could be using AI several ways. For example, what if you could have AI review your emails, and if you have a client who appears to be unhappy or showing concerns, your computer would highlight and bring those emails to the forefront to be dealt with first? Would that be an advantage? 

AI can be used to review “sentiment” which means, reviewing the use of language to make a determination if someone is upset, or using terms that might make them be at risk of leaving your company or services. This would let you see these emails first and respond quickly.

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StoredTech Expands Its Home Office Space; Owner Expects 40 Percent Growth In 2019

Posted onJuly 15, 2019
StoredTech (Stored Technology Solutions) recently expanded its headquarters at 543 Queensbury Ave. in Queensbury. It now consists of 20,000 square feet of space.
Courtesy StoredTech

By Christine Graf

StoredTech (Stored Technology Solutions) recently expanded its headquarters at 543 Queensbury Ave. in Queensbury. The company leases the space and expanded into an area vacated by a previous tenant.

According to president Mark Shaw, the expansion was precipitated by the company’s exponential growth.

“We added 5,000 square feet, and we are now 20,000 square feet in Queensbury. We are continuing to grow. We have a ton of new business and are adding new clients every week.”

Since being founded in 2010, StoredTech has experienced double and triple digit growth. Shaw predicts 40 percent growth in 2019 and expects sales to reach $11.5 million. Sales in 2018 were $8 million.

StoredTech is a managed service provider (MSP) that provides information technology (IT) support to customers throughout the world. Seventy percent of their customers are located in the Capital Region. They also have customers throughout the United States, Europe, and Asia.

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Business Report: Office Space Design Tips

Posted onJuly 15, 2019
Dorothy Rogers-Bullis is owner and president of drb Business Interiors in Saratoga Springs.
©2019 Saratoga Photographer.com

By Dorothy Rogers-Bullis

Your business’s physical space says a lot about you, speaking volumes about your company culture and priorities. If you strive to attract and retain top talent within your organization, you must ensure your workplace is designed to meet those employees’ needs—offering an attractive, ergonomic, efficient space that is tailored to each person’s job function and personal work style.

If you are interested in updating your workspace, but you don’t know where to begin, here are a few of the top new trends we are seeing in the office design industry.

Standing to work

With more research coming out about the health issues associated with prolonged sitting—from neck and back problems to higher rates of obesity—the sit-to-stand desk is a top trend in the workplace. These adjustable-height work surfaces offer the flexibility to perform work in either a sitting or standing position, improving ergonomics.

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Business Report: Pets In The Workplace

Posted onJuly 15, 2019July 15, 2019
Rose Miller is president of Pinnacle Human Resources LLC.

By Rose Miller

While in Pennsylvania on business, my husband and I stayed at a “pet friendly” hotel. Second day in, my husband commented that he feels his life has gone to the dogs because we found ourselves eating and sleeping with dogs.

Instead of waking to a crying baby, we awoke to a whining and barking dog needing to be let out. There is a pervasive trend in American society to place the same importance on pets as they do for a human family member. In fact, we hear people instantly complain when young children are in the room, yet there seems to be a greater tolerance for animals.

There is a growing demand for pet-friendly policies in today’s workplace. Companies are dealing with mandated leaves for family caregivers and “pet parents” desire the same type of leaves for their pet responsibilities. A study conducted by the American Pet Products Associations found that 17 percent of employers had pet-friendly policies.

They include: bringing pets to work; furternity (leave for the birth or adoption of a pet); and pet bereavement leave.

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NYSERDA Launches Board To Support Efforts To Accelerate New Technologies

Posted onJuly 15, 2019

The New York State Energy Research and Development Authority (NYSERDA) has launched of a new Investor Advisory Board to support its efforts to accelerate new technologies and provide broader exposure for emerging companies to the investment community.

The 10-member board came together  in New York City for the first time and represents some of the most active and prestigious early-stage financial and corporate investors in the clean energy space.

Alicia Barton, president and CEO, NYSERDA, said, “The expertise of the Investor Advisory Board will ensure New York state is investing in innovative and game-changing technologies, products and services needed to help us reach Gov. Cuomo’s nation-leading clean energy and climate goals. New, disruptive technology is critical to hastening our clean energy future and aggressively fighting climate change, and we are proud of the role that NYSERDA plays in cultivating innovative clean energy solutions here in New York.”

The board features highly distinguished financial and corporate investors focused on early-stage clean energy companies. The board will assist NYSERDA in developing long-term strategic plans and increasing near-term programmatic impact to accelerate the pace of clean energy innovation in New York state. Board members will share best practices about due diligence, portfolio management and syndication of deals to help emerging companies develop and bring technology to the marketplace more quickly.

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Experts: The Biggest Concern For IT Systems Continues To Be Dealing With Security Issues

Posted onJuly 11, 2018July 12, 2018
Mark Shaw, president and CEO of Stored Technology Solutions Inc. (StoredTech).
Courtesy StoredTech

By Jill Nagy

In the world fast-changing world of IT, security is still “the burning thing, the hottest thing going,” said Mark Shaw, owner of Stored Technology Solutions (StoredTech),

“The cyberworld is a really dangerous place,” said Jim Lapointe, president of Colden Company in Ballston Spa.  “And, more often than not, it’s the small business that has the vulnerability.”

Read More

Co-Working Spaces Are Experiencing Growth Across The Nation And Through The Region

Posted onJuly 11, 2018July 12, 2018
A businessman operates in the WorkSmart co-working space in Glens Falls.

By Maureen Werther

According to the 2018 Global Coworking Survey, a total of 1.7 million people will work in more than 19,000 co-working spaces by the end of 2018.  Twenty-nine percent of those 19,000 spaces opened in the last year alone. Those statistics can only be good news for the growing number of local office spaces available to entrepreneurs and corporations who want to utilize shared spaces for their staff. 

The other trend being seen by analysts is a shift to more expanded work areas, with the average co-working space expanding their areas by about 70 percent. In addition, operators of existing co-work spaces are opening new locations to accommodate their growing clientele base and cement loyalty with their members.

 

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GTM Payroll Services Offers Cloud-Based Human Capital Management Technology

Posted onJuly 11, 2018July 12, 2018

GTM Payroll Services in Clifton Park is now offering iSolved’s cloud-based human capital management (HCM) technology that combines key applicant tracking, human resources, time and labor, compliance, payroll, and benefit enrollment functions in one single point of entry solution.

Using a single-database architecture, iSolved’s fully integrated system reduces compliance risk, increases employee engagement and productivity, and saves time and money, the company said.

Capital Region businesses will now have access to the HCM solution with dedicated, local support. GTM’s HCM team will manage the implementation through a comprehensive yet streamlined process that keeps new clients in alignment and drives collaboration and transparency to ensure a smooth transition.

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Mannix Marketing Wins Award For Designing Website For Eddy Senior Living Community

Posted onJuly 12, 2017
Mannix Marketing was recognized with a 2017 Summit Creative Award in the category of website redesign for the design of the this Eddy Senior Living Communities website.
Courtesy Mannix Marketing

Mannix Marketing, a woman-owned, full-service digital marketing agency, has been recognized with a 2017 Summit Creative Award in the category of website redesign for its design of the Eddy Senior Living Communities website.

This year’s competition included over 5,000 entries from 24 countries around the world.

The Summit Creative Award, celebrating its 23rd year, recognizes and celebrates the creative achievements of small and medium advertising and marketing agencies around the world. Judged by an international panel of industry experts, more than 5,000 entries from 24 countries were submitted in this year’s competition.

The award-winning website, Eddy Senior Living Communities (A Division of St. Peter’s Health Partners), features independent living, enriched housing and assisted living, and memory care communities for seniors in upstate New York.

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StoredTech Develops New Service Model Provides Clients New Equipment Options

Posted onJuly 12, 2017
StoredTech president Mark Shaw, center, with staffers Brett Cofer, left, and Timothy Cruz.
©2017 Saratoga Photographer.com

By Susan E. Campbell

Technology is central to every company and organization in this 21st century. Even if the only hardware on site is a telephone, not much business will be conducted without it. And if it breaks, somebody needs to fix it or replace it.

But what if a team of IT professionals were already on the pulse on all the business systems in a company, monitoring networks and anticipating what might go wrong next? What if instead of calling an IT consultant, your IT consultant were calling the company?

This is the premise that drives Queensbury-based StoredTech and its new service, CloudCare. StoredTech was founded in 2010 by Mark Shaw to “provide a significantly different approach to IT consulting.”

“In the 1980s and 1990s, if you had a computer problem you would call the IT guy to come fix it,” Shaw said. “It should be the polar opposite.”

StoredTech’s approach is to get ahead of a problem and propose early solutions before the emergency call needs to be made. In some cases problems are fixed remotely before the customer even notices it, he said.

“We see some things that look bad, maybe with the network or servers, so let’s fix them before they get very bad,” said Shaw. “Don’t wait for failure.”

By actively managing customer relationships in such a way, StoredTech becomes a proactive partner invested in the success of that client company. It has tools that monitor all kinds of hardware: firewalls, computers, servers, data storage, telephones, security cameras and access control systems. Its product line is being expanded all the time, so rather than sending clients to a different third party firm for resolution, the firm continually becomes an expert in additional areas of need.

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