
By Maureen Werther
Warren County is “successfully growing its tourism economy,” according to Joanne Conley, director of the county’s Tourism Department.
In the last two years, the department completed what she called a “much-needed overhaul,” including increased social media engagement and digital campaigns directed toward a diverse audience.
Conley said that her department has transformed at least six niche-focused print publications into one consolidated and content-rich, year-round travel guide.
She said that her first order of business when she took over the department two years ago was to “find our famous.” She said every vacation destination has something that sets it apart from other locations. She and her staff brainstormed to find a marketing message that would be a cornerstone for years to come.
“The end result was the revelation that the Lake George area is ‘the original vacation,’” said Conley.
“This is the destination that inspired mid-1800s city dwellers to travel by train to the lakes and mountains. This is a branding gold mine that eluded the department for more than 80 years and is the perfect platform for year-round promotion,” said Conley.
This year, Conley’s department launched a responsive, mobile-first website with search engine optimization. The site offers more than just listings. It is based on content people are actively searching for. As a result, Conley said that user sessions in the first five months totaled more than all of 2016. She added that outbound clicks to business partners totaled 205,000. A “book now” button facilitates direct booking with properties that have online booking capabilities.