
Courtesy Empiretech
By Jennifer Farnsworth
For small business owners, navigating through all of the IT options available can seem overwhelming.
Among them is the use of AI, or artificial intelligence, which can provide countless benefits to a business The trick is learning how pick and choose what best meets company’s needs.
According to Dawn LeGere, president and co-owner with her husband, Carl LeGere, of Empiretech, which has an office in Queensbury, more and more apps and platforms that harness the abilities of AI will, and have, become available for all types of small businesses to use.
LeGere said people are becoming accustomed to using apps like Siri and Alexa in their personal lives, becoming more comfortable in adopting and utilizing AI. She said businesses should continue to look for apps that track consumer behavior, “bots” that provide automatic online customer communication and feedback and AI systems that streamline and enhance HR procedures.
Many more types of AI enterprise level technologies will continue to become available and affordable for small businesses.





